Onehive Property Management Inc. ("Onehive," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of strata owners, tenants, council members, clients, prospective clients, and visitors to our website. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you.
We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who we are
Onehive Property Management Inc. is a licensed strata management brokerage providing residential and commercial strata management and rental property management services across the Lower Mainland of British Columbia.
2. Personal information we collect
Depending on your relationship with us, we may collect:
- Contact details — name, email address, mailing address, and phone number.
- Property information — strata lot or unit number, building or strata plan number, and ownership or tenancy details.
- Financial information — bank or payment details for strata fees, rent, or other payments processed on behalf of a strata corporation or owner.
- Correspondence — records of your communications with us, including maintenance requests and inquiries.
- Website information — information you submit through our online forms, and technical data collected automatically (see "Cookies and analytics" below).
3. How we collect personal information
We collect personal information directly from you (for example, when you complete a form, request a proposal, or contact us), from the strata corporations and clients we work with, from service providers acting on our behalf, and automatically through our website.
4. How we use personal information
- To provide strata and property management services and fulfil our contractual obligations;
- To communicate with owners, tenants, councils, and clients;
- To process payments and maintain financial records;
- To respond to inquiries and proposal requests;
- To comply with legal, regulatory, and reporting obligations; and
- To operate, maintain, and improve our website.
5. Disclosure of personal information
We may disclose personal information to the relevant strata corporation, to trades and service providers engaged to carry out work, to payment processors and our hosting and software providers, to professional advisors, and to government or regulatory authorities where required or permitted by law. We do not sell your personal information. Where service providers are located outside Canada, your information may be stored or processed in another jurisdiction and subject to its laws.
6. Consent
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us — though doing so may limit our ability to provide certain services.
7. Cookies and analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. Third-party tools, such as embedded forms and analytics services, may set their own cookies. You can adjust your browser settings to refuse cookies, although some features of the site may not function properly as a result.
8. Storage and security
We use reasonable physical, organizational, and technical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or use. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory, and contractual obligations, after which it is securely destroyed or anonymized.
10. Your rights
Subject to applicable law, you may request access to the personal information we hold about you and request corrections to inaccurate or incomplete information. To make a request, please contact us using the details below.
11. Third-party links
Our website and owner/tenant portals may link to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.
13. Contact us
If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact our Privacy Officer:
Onehive Property Management Inc.
600–777 Hornby Street, Vancouver, BC V6Z 1S4
Email: info@onehivepm.com
Phone: 778-386-2058